Terms of Service

Welcome to HAELZA. These Terms of Service ("Terms") govern your access to and use of our website haelza.com, including any content, functionality, and services offered on or through the website (collectively, the "Services").

Please read these Terms carefully before using our Services. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By creating an account, making a purchase, or otherwise using our Services, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Account Registration

To access certain features of our Services, you may need to create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or violates these Terms.

3. Products and Orders

3.1 Product Information

We strive to display accurate product descriptions, colors, and images. However, we cannot guarantee that your device's display accurately reflects the actual colors of our products. Product availability is subject to change without notice.

3.2 Pricing

All prices are displayed in Indonesian Rupiah (IDR) unless otherwise stated. We reserve the right to modify prices at any time without prior notice. Prices do not include shipping costs, which will be calculated at checkout based on your delivery location.

3.3 Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to:

• Product unavailability
• Errors in product or pricing information
• Suspected fraud or unauthorized transactions
• Order quantity limitations

3.4 Payment

We accept various payment methods including bank transfers, credit/debit cards, and e-wallets through our secure payment processor (Midtrans). Payment must be completed before order processing begins. All transactions are processed in Indonesian Rupiah (IDR).

4. Shipping and Delivery

We currently ship within Indonesia. Shipping costs and estimated delivery times are provided at checkout. While we strive to meet estimated delivery times, we are not responsible for delays caused by:

• Courier service delays
• Weather conditions or natural disasters
• Incorrect or incomplete shipping addresses
• Recipient unavailability
• Government restrictions or holidays

For detailed shipping information, please visit our Shipping & Returns page.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. Our return policy allows returns within 14 days of delivery for unworn, unwashed items in original condition with all tags attached. Certain items may be non-returnable. For complete details on returns, exchanges, and refunds, please refer to our Shipping & Returns page.

6. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, videos, product designs, and software, is the property of HAELZA or its licensors and is protected by Indonesian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or use our content for commercial purposes without our prior written consent.

7. Prohibited Activities

You agree not to engage in any of the following activities:

• Violating any applicable laws, regulations, or third-party rights
• Using the Services for fraudulent purposes or unauthorized transactions
• Attempting to gain unauthorized access to our systems or other users' accounts
• Interfering with or disrupting the Services or servers
• Transmitting viruses, malware, or other harmful code
• Collecting user information without consent
• Using automated systems to access the Services without permission
• Impersonating any person or entity

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAELZA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCTS OR SERVICES GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless HAELZA and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law principles.

Any disputes arising from or relating to these Terms or the Services shall be resolved through good-faith negotiation. If negotiation fails, the dispute shall be settled through the Indonesian National Arbitration Board (BANI) in Jakarta, Indonesia, in accordance with its rules and procedures.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website with an updated "Last Updated" date. Your continued use of the Services after any modifications constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Contact Us

If you have any questions about these Terms of Service, please contact us: