Policies
Shipping &
Returns
We strive to deliver your HAELZA scarves with care and ensure your complete satisfaction with every purchase.
Shipping Information
Domestic Shipping (Indonesia)
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-5 Business Days | Rp 25,000* |
| Express Shipping | 1-2 Business Days | Rp 50,000 |
| Same Day Delivery | Same Day (Jakarta only) | Rp 75,000 |
* FREE shipping for orders above Rp 500,000
International Shipping
| Region | Delivery Time | Starting From |
|---|---|---|
| Southeast Asia | 5-7 Business Days | Rp 150,000 |
| Middle East | 7-10 Business Days | Rp 200,000 |
| Australia & New Zealand | 7-10 Business Days | Rp 250,000 |
| Europe & UK | 10-14 Business Days | Rp 300,000 |
| USA & Canada | 10-14 Business Days | Rp 350,000 |
International customers are responsible for any customs duties, taxes, or import fees.
Important Notes
- Orders are processed within 1-2 business days (excluding weekends and holidays)
- Tracking information is provided via email once your order ships
- Delivery times are estimates and may vary due to carrier or customs delays
- All orders are carefully packaged in our signature gift-ready boxes
Returns & Exchanges
14-Day Return Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy, you may return your item(s) within 14 days of delivery for a full refund or exchange.
Eligibility Requirements
- • Items must be unworn, unwashed, and free from perfume or makeup
- • All original tags must be attached
- • Items must be returned in original packaging (including our reusable pouch)
- • Proof of purchase is required
Non-Returnable Items
- • Sale or discounted items
- • Personalized or custom-ordered products
- • Items marked as "Final Sale"
- • Gift cards
How to Return
Receive Label
We'll send you a prepaid return shipping label
Ship Item
Pack securely and drop off at the nearest courier
Get Refund
Refund processed within 5-7 business days
Exchanges
Want a different color or size? We're happy to help with exchanges. The fastest way to get the item you want is to return the original item and place a new order. This ensures your new item is reserved and shipped quickly while we process your return.
Alternatively, contact us for a direct exchange, we'll ship your new item once the original is received and inspected.
Need Assistance?
Our customer care team is available Monday through Friday, 9am to 5pm WIB. We're here to ensure your HAELZA experience is nothing short of exceptional.